b'Story Behind the Story: Interview with Susan KoskiD F:Facebook COO Sheryl Sandberg refers to the Tiara Syndrome.Women D F:Why you?are taught to keep their head down, work really hard and then someone SUSAN:will recognize it and place a crown on their head. Essentially, were told to My theory and wealth of knowledge. We always have to be prepared for our adversaries next move, and Iwait for power to be offered rather than seize it. look at that in a couple of different ways, starting with executing new things we need to do. Talent management is also a passion, and I have a knack for bringing teams together and inspiring them to achieve SUSAN: their potential. My philosophy is:Make sure we are doing the basics really well, make smart investments, I think you are spot on. As ladies we need to think about our marketability and our worth. I rarely see ladiesfocus on our talent and allow our talent to innovate.come into the market who know exactly what they are worth. Men know all the time. Women have to better understand what the market is bearing. D F:Youre now Senior Vice President and Director of SecurityFor all jobs, I do my research. I talk to friends who are recruiters to identify the industry benchmarks. ThoseOperations at PNC. What are the challenges? confidants provide input such as, Dont take another job unless you get X percent more.SUSAN:The other key piece is networking. I spend time getting out in the community, going to security meetings,My team is about 430 people, covering both cybersecurity and fraud. Having the fraud background was a showing people what I can do. This provides a family of people if I need advice on the job market and thekey driver for attaining this role as PNC has aligned cyber, fraud and physical. The key opportunity is fully industry, which is incredibly valuable. converging the functions and fusing key capabilities in fraud and cyber, beyond just a reporting structure, D F:What was your biggest challenge at the company and how did youcreating something new and exciting. We have completed this within Intelligence, Incident Management and Insider Threat.want to make an impact? SUSAN: D F:What role did women play, positive or negative, throughout yourShort answer - rebranding and becoming a trusted advisor. As Chief Information Security Officer, I was incareer?charge of everything in cybersecurity: policy, governance, financials, architecture, engineering, response, vulnerability management, application security, regulatory compliance and business continuity. In thisSUSAN:role, I was able to build the functions from inception.In my journey, there arent a lot of ladies. A good friend of mine grew up in technology and security roles, twenty years ahead of me, and her lifelong learnings have played a pivotal role as a coach, mentor, friend, I went through financials, and we found things we were paying for that we werent using. My thinkingand someone I call for counsel. Second, the lady on the board of directors who introduced me to this new was, How can we be creative in what we do with these funds in a TARP-funded band?The otheropportunity. These ladies are inspirational game-changers and leaders. challenge we had was that people thought of us as the mystery team that did secret things and always said, No. You want the business to view the team as a trusted advisor to deliver in a safe and secureWe ladies are not always supportive of one another, but we need to be. Some wont support you because manner and to be able to say, Yes, with the right operating conditions.they dont want you to get ahead of them, and I experienced that once in my career. At the time, I asked if I could make a difference in that organization. Despite years of trying, I determined I had to leave that Second, I rebranded my team. Rather than Information Security and Business Continuity, we modifiedorganization. the team name to Information Risk and Resiliency. This rebranding was the first step in changing the perception of the team and initiating the path to becoming a trusted advisor. For the first year and a half, The positive experiences, however, outweigh the negative. My boss at PNC is exceptional at assessing information it was a top-down,bottom-up approach to evangelize this new and guiding teams to follow a logical path. She will hold you accountable, but she also lets you try things. team. We made it cool to be involved in what we did by Often, we learn more from the things that dont go well, compared to the things that do go well.hosting all-day events to showcase our capabilities,having fireside chats, and garnering support through D F:What about the men you have worked with?the organization. SUSAN:In addition, we combined fraud, cyber and business In a career of almost thirty years, I have had incredibly supportive male leaders. At Mellon, a gentleman was continuity into one team with the inclusion of the hired who brought a whole different professionalism and learning opportunities. He coached me on the Financial Intelligence unit where we also managed culture of the company and how to present myself to showcase what I could bring to the organization. check fraud, bill-pay fraud, currency transaction Men are often very supportive of women. If there were undertones of lack of support, I never let that stop reports and anti-money laundering reports. The me. If youre going to be a blocker, Ill find an enabler.most critical item which we converged first wasincident response for financial fraud.Page 11 Page 12'